Terms and Conditions of Hire

Please read the following terms and conditions in full:

1. Application

1.1 These terms and conditions will apply to the provision of services to you (the Customer and/or the Hirer), and ourselves, (the Supplier) Lucie Newbegin trading as BUD Flora of (1C Darnley Road, E9 6QH)

1.2 ‘Fee’ means the fee which you agree to pay for the supply of the Services, by us, on these terms and conditions;

1.3 'We', 'us' or 'our' is a reference to BUD Flora (as defined above);

1.4 ‘You' or 'your' is a reference to you, the Customer and/or Hirer, to whom we are supplying goods and/or services and who is required to pay for the goods and/or services which we supply to you;

1.5 'Parties' is a reference to both us and you;

1.6 'Premises' means the place where we will provide the Services;

1.7 ‘Services' means the goods and/or services, including advice or assistance, opinions, and recommendations, which you wish to obtain from us, the installation or provision of flowers or other items and/or other goods and/or services which we will provide to you in connection with your Order. The precise Services which we will be providing to you will be stated in your Invoice with such additions or amendments we and you may agree from time to time.

2. Contact Details

2.1. Our contact details are: Mobile: +44 (0)7970 656894; Email info@budflora.com, postal address BUD Flora, of 1C Darnley Road, E9 6QH.

2.2. All estimates given by, and contracts made with BUD Flora are subject to these terms and conditions. By accepting a quotation and confirming an Order with us you agree to be bound by these terms and conditions.

3. Entering into a legally binding contract

3.1. A contract between you and us will come into being when we notify you that we have accepted and confirmed your order in writing and by issuing an invoice, as set out in clause 4 below. We suggest that before you accept the Invoice you read through these terms and conditions. If you have any questions concerning them please ask us.

3.2. You should keep a copy of these terms and conditions for your records.

3.3. Before we accept your order we may need to carry out a Design Consultation to better understand your needs prior to issuing Confirmation of your Order via Invoice. A Design Consultation is a meeting held between you and us on an agreed date and time. This Consultation will be carried out in person, via telephone or video call.

4. Making an order

4.1 When you place an Order/request in writing, via email or similar, you are making an offer to buy the Services which you have specified in that Order at the price stated for them by us. At this stage there is not a binding contract between you and us. The Invoice will provide details of what you have ordered, the price that will be charged, as well as other information about the progress of your Order and delivery information. Once we have received your Deposit, we will acknowledge receipt and confirm that in writing by email. At this stage there will then be a binding contract between you and us.

4.2 Our Confirmation Invoice will only cover the Services mentioned in it. If you wish to add to your Order please contact us again to discuss, any additional Services will only be accepted when we send a further Invoice.

5. Estimates & Quotes

5.1 Quotations are valid for 14 days. Please note that we only provide estimates prior to issuing an Order Acceptance and not quotations or binding indications of how much we will charge.

5.2 An estimate for the cost of your flowers and any other items will be sent to you after your initial enquiry, this is a guide price as you may make changes closer to the date the flowers or other items are required, in terms of type of arrangement and quantity. Please note that we must have at least 10 days notice of any changes for corporate work, and 60 days for weddings.

5.3 As we provide an estimate we may need to charge you a higher amount than stated in the Quotation. This can occur for a number of reasons, in particular where:

(a) you require us to do changes, or the amount of work or Services you require us to provide increases or is different to what we and you agreed before we started performing the Services and as stated in the estimate; or

(b) because the market price of the relevant flowers and plants has increased; or

(c) when we start performing the Services it becomes apparent that the amount of Services we will need to perform or the type of work that is involved is

different to what we agreed before we started performing the Services and we could not reasonably foresee this before we started performing the Services.

5.4 Where the amount of work involved is greater than that stated in an estimate the following will happen; we will not continue performing the Services and we will seek your approval to the extra amount that you will need to pay, unless it is not possible to contact you within a reasonable time or it is not safe not to carry out and finish performing the Services (for example, if Premises may be left in a dangerous condition or unprotected from theft if the Services are not completed).

5.5 Due to the nature of flowers and plants, their market price is not fixed, but will fluctuate depending on the weather and other economic factors. Should the cost of flowers for your Order increase by more than 10%, BUD Flora reserves the right to increase the prices given in our estimate to you to reflect this. We will of course contact you first to discuss this in greater detail. No further changes can be made to the cost of the line items quoted after the final consultation process.

5.6 Our minimum spend for weddings is £5k plus VAT and must be met throughout the consultation process and after any subsequent changes made.

6. Exclusivity

6.1 BUD Flora work exclusively for you as your florist and do not job share alongside any other florists for any part of the wedding/event unless agreed in writing prior to the initial design consultation.

7. Situations or events outside our reasonable control

7.1 The following are examples of events or situations which are not within in our reasonable control:

(a) where weather conditions make it impossible or unsafe for us to perform any of the Services;

(b) if flowers or other materials are not delivered on the date or at the time agreed with the supplier of those flowers or other materials (and it is not possible to obtain a replacement from an alternative supplier at all or within a reasonable amount of time, or the price charged by the alternative supplier is excessively higher than by the original supplier if ordered at short notice);

(c) where you make a change in the Services you wish us to perform (and this results in, for example, us having to do further work or wait for new or different flowers or other materials);

(d) where we have to wait for other providers of services (who have been engaged by you) to complete their work before we are able to perform the Services (or the relevant part of the Services dependent on the other provider if ordered at short notice);

(e) where we are unable to gain access to the Premises to carry out the Services at the times and dates we have agreed with you;

(f) where the areas in the Premises have not been readied by you as we and you have agreed in order for us to perform the Services;

(g) for other some unforeseen or unavoidable event or situation which is beyond our control.

7.2 If the delay in us recommencing performing the Services will be excessive then we will offer you the option of continuing to wait until we are able to recommence performing the Services and any overtime/charges applied.

7.3 In the unlikely event whether either us, or our dependents find themselves in hospital when we are supposed to be carrying out the services to you, or in other cases where situations or events outside our reasonable control occur, it can become necessary to book a replacement florist to perform the Services. We will make every effort in making sure that a replacement florist will be able to perform the Services to the client’s satisfaction, within the style and price range requested by the client. Should such a scenario occur and a replacement florist was unable to be found, our liability will be limited to the payments made by you for the Services.

8. Booking Fee And Other Payments

8.1 A Confirmation Fee or Deposit of 30% is required in order to secure your Order. If you decide to cancel your Order (otherwise than within 14 days and in accordance with clauses 15.1 and 15.2 below) this Booking Fee is non-refundable.

8.2 If, after the expiry of the 14 day period mentioned in clauses 8.1 and 15.2, you decide to postpone the date of the event for which you have made your Order we will hold your Booking Fee or Deposit for up to three months (3 months) until your

event goes ahead, or if it is not possible for us to perform the Services on the new date chosen by you or if the new date chosen by you is longer than three months (3 months) ahead then your Booking Fee or Deposit will be forfeited.

8.3 The Booking Fee or Deposit will be subtracted from the final agreed Fee and this subtraction will be acknowledged on your final invoice.

8.4 Payment of the Booking Fee or Deposit confirms your acceptance of these Terms and Conditions.

8.5 Once the Booking Fee or Deposit has been paid the date is secured except as otherwise provided in these terms and conditions.

8.6 You will receive a final invoice approximately 12 weeks before the date of a wedding, or 4 weeks before the date for a corporate event when we are to provide the Services. Payment of that invoice is required within 7 days of the date of receipt for weddings and no less than 14 days prior to delivery of goods for corporate events.

8.7 Payment is accepted by bank transfer only.

8.8 Unless stated otherwise, all amounts stated (whether verbally or in writing) are exclusive of VAT, which will be added at the rate currently in force.

9. Availability of Flowers

9.1 All flowers are subject to availability and stringent quality checks. Whilst we try our best to source your chosen flowers, sometimes supplier problems or quality control can affect this. BUD Flora will however aim to warn you of this as soon as the issue becomes known, in order to discuss the best way forward. However BUD Flora

Reserves the right to substitute for the same value and quality without notice.

9.2 We do not/cannot guarantee availability of specific stem types.

9.3 In the event of any supply difficulties we reserve the right to substitute any ingredient or component within a design that we feel appropriate of equivalent value and quality without notification.

10. Delivery, Set Up & Collection of Services/Flowers

10.1 If your estimate or quote does not include delivery, a delivery charge will be added to any estimate or quote which we have given you.

10.2 Should you ask to change the agreed delivery address upon which the estimate or quote was based, then BUD Flora are able to increase the delivery charge. This also applies to changes of deliveries where the journey is either by mileage or travel time.

10.3 BUD Flora cannot be held responsible for any damage caused to flower arrangements after they have been delivered and checked.

10.4 All flowers delivered are owned by the client. All flowers that are remaining at the agreed time of collection will be donated, removed, composted or disposed of unless previously agreed and arranged.

11. Hire / Use Of Vases, Crates, Props etc.

11.1 Charges will be made for any vase ware returned cracked, chipped, broken or not returned at the end of a wedding/event if a clear/bump out is c/o the client. Replacement cost of goods is charged at the current purchase price determined by the

hiree and detailed in writing with the corresponding invoice within 7 working days.

11.2 All equipment hired (bottles, vases, plinths, candelabras, lights, props etc.) remain the property of BUD Flora at all times.

(switch two points above)

11.3 BUD Flora are not liable for any damages caused by equipment/candles hired/supplied/used on site of any location.

12. Photography

12.1 BUD Flora reserves the right to take photographs of flowers and the setting in which we have arranged them prior to the commencement of the event for which they were ordered. You acknowledge and agree that we own the copyright to such photographs and may freely use them for marketing, illustrative and promotional purposes. We will, of course, take reasonable steps to protect your personal identity when using such photographs.

12.2 Weddings where a wedding photographer is present must share this imagery with BUD Flora. You, the client, must supply BUD Flora with the gallery where the flowers or services we have provided are visible. By doing so you agree to BUD Flora freely using these images for marketing, illustrative and promotional purposes.

12.3 Clients who refuse to provide imagery of their event/wedding or refuse BUD Flora to use these as stated in 12.1 and or 12.2 need to put this writing at the time of the final

consultation.

13. Late payment

13.1 If you fail to make payment by the date or time which we and you have agreed you should do, we may:

(a) charge you interest at Bank of England's base interest rate plus eight (8)% on any outstanding amounts if those outstanding amounts remain unpaid for more than fifteen (15) days from the date of our invoice or when we asked you first to pay them; and/or

(b) if the amounts not paid represent more than ten (10)% of the total value of the Services we are to perform for you, and there remain some Services which we have not yet performed, then we may suspend performing the remaining Services until you make payment.

14. Exclusion and limitation of liability

14.1 We do not exclude or limit liability for our negligence or negligent omission which causes personal injury or results in death but otherwise, to the fullest extent allowed by law, BUD Flora excludes all other liability and accepts no liability for injury, loss or damage to you, or any third party, in respect of the provision of the Services or of any equipment hired or provided from us for use at an event, including (without prejudice to the generality of the foregoing) we exclude all indirect and consequential loss, loss of profits, loss of sales or business, loss of anticipated savings, loss of or damage to

goodwill, loss of or damage to reputation.

14.2 To the extent that we may legally do so we limit our liability under the contract to the amount of the Fees.

14.3 You must observe and comply with all applicable regulations and legislation, including these terms and conditions and the policies set out on our website.

14.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable law which are rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

15. Cancellations

15.1 Once we and you enter into a binding contract you will not be able to cancel the contract, except in accordance with your statutory rights, or as we agree, or as otherwise provided for in these terms and conditions.

15.2 Once your Order has been accepted by us, if, for any reason, you wish to change or cancel your Order you can do so up to 14 calendar days afterwards, unless you have instructed us to provide the goods or services within that time in which case you have lost your right to cancel upon us issuing the Confirmation invoice. Outside of this time period it is at our sole discretion if we allow you to cancel.

15.3 If you wish to cancel please notify us as soon as possible by emailing info@budflora.com.

15.4 On cancellation you will be responsible for the cost of :

(a) any of our time in performing the Services up to the date we stop providing the Services;

(b) any flowers, goods or other materials we are contractually committed to buying up to the date of termination (whether or not we need to pay for them before or after the date the contract between us and you is cancelled).

15.5 If we agree to allow you to cancel outside of the 14 day period mentioned in clause any Fee or Deposit already paid by you will not be refundable.

15.6 If you:

(a) purport to cancel the contract; or

(b) give notice purporting to cancel; or

(c) otherwise do not fulfil your obligations (such as by not paying any sums due to be paid to us) in a way which amounts to you cancelling the contract, we do not have to accept your cancellation except as provided in these terms and conditions. However, we may choose to accept cancellation, and if we choose to do so you will be required to pay us a reasonable amount for the losses and costs (including loss of profit) we have suffered.

16. Amendments to the contract terms and conditions

16.1 We will have the right to amend the terms and conditions of this contract where:

(a) we need to do so in order to comply with changes in the law or for regulatory reasons; or

(b) we are changing the rates we charge for the provision of Services as provided for in clause 5; or

(c) we need to correct any errors or omissions (and this right includes the right to change any of the documentation which forms part of the contract), as long as such correction is minor and does not materially affect the contract.

16.2 Where we are making any amendment we will give you ten (10) days' prior notice (unless the contract is terminated before that period).

17. Contacting each other

17.1 If you wish to send us any notice or letter then it needs to be sent to (BUD Flora Ground Floor Unit, 1C Darnley Road, E9 6QH) should be marked for the attention of Lucie Newbegin or sent by email to info@budflora.com. If we wish to send you a letter or notice we will use the address, whether postal or email address, which you have given in your Enquiry Form.

18. Contracts (Rights of Third Parties) Act 1999

18.1 For the purposes of the Contracts (Rights of Third Parties) Act 1999 this contract is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.

19. Invalidity

19.1 If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

20. Law and jurisdiction

20.1 This contract shall be governed and construed by the law of England and you and we agree to submit to the jurisdiction of the courts of England and Wales.

21. How to contact us

21.1 Email: info@budflora.com